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◉ FAQ
Q1: What is the minimum order quantity (MOQ)? Do you support sample ordering?
A: We provide flexible procurement solutions:
Regular orders: MOQ 5 tons (special materials such as high-strength alloy steel MOQ 3 tons)
Sample ordering: Free samples of ≤1 meter (limited to 2 materials), support freight to be paid;
Zero-cut service: Inventory spot supports retail cutting by meter/kilogram to meet R&D and testing needs.
Q2: What are the payment methods? What currencies are accepted for settlement?
A: We provide diversified financial solutions:
Standard payment: T/T (30% prepayment), LC
Cross-border settlement: Accept USD, EUR, CNH, and the exchange rate is locked according to the Bank of China's daily exchange rate
Q3: How to deal with damage to goods during transportation? Is it insured?
A: We implement full-process risk protection:
Purchase "Ping An Cargo Transportation Insurance" by default, with the insured amount covering 110% of the value of the goods
Take an unboxing video within 48 hours after arrival and apply for quick claims
Provide "hosted warehousing" service, and waive 30-day storage fees for delayed delivery
Q4: Can long-term cooperation get better prices?
A: We have launched a "ladder rebate plan":
Annual purchase amount reaches 300 tons: rebate 2% + free warehousing for 1 month;
Reach 1,000 tons: rebate 5% + exclusive steel mill direct sales price (8-12% lower than the market price);
Support price hedging: Signing an annual framework agreement can lock the floating range
Q5: How long is the delivery cycle?
A: Conventional products: shipped within 7 days
Customized products: 15-30 days
Express service: Paying 10% of the fee can shorten the time by 1/3
Q6: How to ensure quality? Is a test report provided?
A: According to customer requirements, each batch of goods can be accompanied by SGS/BV stamped reports. Support factory inspection
◉ Contact us
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Questions? Feel Free to Reach Out Via Message.
